Factors for Successful Offshoring of Revenue Cycle Management Services
Those considering offshoring their RCM may have questions about setting their teams up for success. The right partner will ease any concerns and instill confidence in your team by leveraging commonly used project management tools and engaging in open, honest communication. When considering the life cycle of the engagement, here are some best practices you should watch for. Once you’ve decided to outsource rcm services , you and your outsourcing partner should work together to: Clearly Define the Scope of Work in the RFP: Defining the scope of work helps to eliminate any ambiguity. For example, with A/R, what range would the RCM team work? When considering the services you expect from your RCM partner, what’s in scope? Who is responsible on the customer and vendor sides? This is also a great time to define volumes so both teams can staff appropriately. Define and Document RCM Partner Capabilities: During contracting discussions, it is essential to fully as...